A video alleging fraud at a McDonald’s in Jakarta has gone viral in Indonesia with an employee accused of pocketing sizeable change and blaming the restaurant’s computer system for the alleged theft.
Twitter user @jjprofileid (JJ) uploaded the video to the platform yesterday, in which he said that an employee at the McDonald’s chain in STC Senayan, Central Jakarta was acting suspiciously when taking his drive-thru order.
Penipuan di @McDonalds_ID STC senayan. Jadi kita pesen mcd drive thru setelah itu kita ga di kasi struk dia bilang komputer sedang tidak aktif karena sudah pagi. Sejak kapan seperti itu? Kecurigaan mulai timbul dan ini yang terjadi … pic.twitter.com/705qC5ssww
— jj (@jjprofileid) February 4, 2020
“Fraud at @McDonalds_ID STC Senayan. So we ordered at McD Drive Thru and we weren’t given the receipt, [the employee] said the computer wasn’t turned on because it was early in morning. Since when have things like this been going on? We became suspicious and this is what happened… “ JJ tweeted, along with the video.
According to him, other employees at the store appeared to turn a blind eye to his behavior and noted that no manager was on duty that night.
“It was 3 in the morning and we bought McDonald’s; we ordered two chicken burgers and two [bottles of] mineral water. At the time he said [our order] cost IDR100K (US$7.30)… I initially thought, okay here’s the money. Then we saw he put the money inside his pocket, and from that we began to feel suspicious,” JJ wrote in another tweet.
When his friend asked for their receipt, JJ said the employee appeared to panic and said that the restaurant’s computer was offline.
JJ and his friend then got out of their car and went into the restaurant to demand the receipt. They eventually got the receipt and it showed that their order should have only cost IDR57K (though the items in it don’t seem to correspond to what JJ tweeted previously).
Apa begini standart @McDonalds_ID di stc senayan? Dan ini teman temannya seakan akan sudah terbiasa terjadi seperti itu! Dan saya yakin banyak yg tertipu dengan pegawai tersebut … akirnya struk di keluarkan setelah kami turun dari mobil … uang yang di minta 100rb! pic.twitter.com/8TsTIncs0v
— jj (@jjprofileid) February 4, 2020
JJ said the employee rudely denied the accusation that he deliberately overcharged them so he could pocket the change and didn’t even apologize, as recorded in the video.
McDonald’s Indonesia’s spokesperson Sutji Lantyka said the fast food chain has launched an internal inquiry into the matter, including by checking the CCTV footage from that morning and by summoning the employee in question.
“It did take place at STC Senayan… The claim that our system, which was said to be turned off, was untrue. At our 24-hour restaurants, the system also runs for 24 hours, no computers should be offline,” Sutji told Kompas today.
Sutji also said she has been in touch with JJ, as confirmed by him in a tweet posted today. JJ also followed up and shared that the employee has had behavioral issues in the past and has been dismissed from his job.
Read more F&B news from Coconuts Jakarta
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