Traveling on budget airlines can be downright awful—you get what you pay for, right? Cramped seating, sometimes questionable service, and everything has an extra charge: to the snacks to the water to seat selection.
Well one newlywed couple’s experience with Australian low-cost carrier, Jetstar, on a flight back home from Bali gives us hope that it doesn’t always have to be so bad.
Taking to Facebook, Jay Mancuso penned an open letter to the airline that seemed like a complaint at first, saying that he and his wife were “tired and grumpy” and explaining their seats that they paid extra for, with more legroom, got double-booked.
“Now, I have read with interest several attacks on budget airlines, such as yourself, in recent years. Today I’d like to become one of these people (insert eye roll here),” Mancuso wrote.
But as you read his letter, it soon becomes clear that the “complaints” are in jest and Mancuso is actually very grateful for service on his flight from Denpasar, thanks to a flight manager he refers to as ‘Abbey.’
The flight manager went out of her way to accommodate him and his wife, reassigning their seats, apologizing profusely, giving them the Jetstar comfort pack, as well as food and beverages, free of charge, according to Mancuso.
Read the full letter here:
And not being one to let a ‘thank you note’ go unacknowledged, Jetstar responded to Mancuso saying they would even refund him the cost for his ‘extra leg-room charge.’
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