Jakarta mall accused of elitism for separating toilet for motorcycle taxi drivers from regular customers

Go-Jek drivers sit as they wait for their orders at a food stall in Jakarta. File photo by REUTERS/Beawiharta
Go-Jek drivers sit as they wait for their orders at a food stall in Jakarta. File photo by REUTERS/Beawiharta

Update: Puri Indah Mall management has revoked the toilet segregation policySuara reports.

Original story follows

App-based motorcycle taxi drivers (locally known as ojek online or ojol for short) have become ubiquitous in the capital’s shopping centers in the past few years given the large number of customers ordering them to pick up their food or shopping at Jakarta’s many malls. Despite the many benefits ojol drivers bring to its businesses, one Jakarta mall has adopted a toilet policy that many are calling discriminatory against the drivers.

A report by local news outlet Kompas found that Puri Indah Mall in West Jakarta has introduced a policy wherein ojol drivers can only use employee toilets, separate from regular customers’ toilets. Kompas interviewed several ojol drivers about the toilet segregation policy, which they described as insulting and unethical.

“I only ever go inside to pick up Go-Food orders, if I want to go to the toilet, I usually go to the gas station anyway,” one driver said.


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But another driver said that there’s nothing they could do but obey the policy, as the mall is privately owned.

The mall’s management has yet to make a statement about Kompas’ report and it’s not yet known when the policy was introduced, but it has already been widely panned on social media.


I like clean toilets (all sane people do). But that doesn’t mean “upper class” people are also clean when they use the toilet. Sometimes they’re even more filthy. But their toilets are always cleaned. I pity the cleaners sometimes.

This is truly discrimination. Are ojol drivers second class citizens?

Our poos are equally stinky!

What do you think about the toilet segregation policy? Let us know on the comments section below or on our social media pages.

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