E-commerce platform JD.ID bids adieu to Indonesia

JD.ID’s farewell on its website.
JD.ID’s farewell on its website.

If you have loyalty points and vouchers with JD.ID, you better use them all up before Feb. 15 as the e-commerce platform is gearing to leave Indonesia for good.

An announcement pops up upon a visit to the JD.ID website today, breaking the sad news to customers.

“It is with deep regret that we inform you that JD.ID will stop accepting orders as of February 15, 2023, and all services will be discontinued effective March 31, 2023,” the announcement reads.

In an FAQ page, the platform explained that users are encouraged to use up or withdraw their JD Balance credit. JD Points, coupons and vouchers will no longer be valid after Feb. 15.

The platform’s customer service will be available to assist customers until March 31. After that, all JD.ID services, apps, and website will all go offline.

JD.ID is the Indonesian subsidiary of China-based e-commerce company JD.com AKA Jingdong.

A JD.ID spokesman said JD.com decided to shut its Indonesian e-commerce platform down to allow it to shift its focus towards building an international supply and logistics chain.

The spokesman has not yet commented on the fates of JD.ID’s remaining employees.

The platform laid off 200 people, or 30 percent of its workforce, in mid-December 2022 citing difficult challenges towards online retailers around the globe.

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