Woman tweets her account of sexual harassment from Go-Car driver in Bali

Screengrab via Twitter.

An Indonesian woman has tweeted a distressing account of sexual harassment from a Go-Car driver in Bali.

Screenwriter and author Jenny Jusuf took to Twitter on Monday to chronicle the alleged harassment, offering up screenshots of a very unprofessional exchange.

Tweeting at the Indonesian ride-hailing app’s account, Jusuf explained that the “driver asked for a very high fee (IDR150k; US$10.80 from IDR29k; US$2) and then sexually harassed me when I refused.”

“Please follow up (Please help RT, guys),” she pleaded.

It all apparently went down when Jusuf booked the Go-Car service to pick her up from Kubu Bidadari Villa in Pererenan. The driver used the app’s messenger feature to communicate with Jusuf.

That’s when the driver said that because it’s so late, he wanted IDR150k for the ride. Jusuf says she then immediately cancelled the ride, but instead got some unsolicited texts.

“F*ck, let’s go,” he texted, according to Jusuf’s screenshot.

“Free ride,” he offered.

Right after she took the first screenshot (which she included in her tweet), the driver deleted their conversation, claims Jusuf.

“This makes it terribly difficult to report drivers because there is no proof and order number,” Jusuf continued.

Since her viral thread calling out Go-Jek Indonesia, the company  has reached out to Jusuf.

“I received an update that they have “fired” the driver (putus mitra/termination of partnership),” Jusuf wrote to Coconuts Bali in an email.

“I pointed out about the messaging system. They thanked me ‘for the valuable input’ and said that they will forward it to tech team — so no plans to change it yet.”

As for Go-Jek, the company responded to our inquiries about Jusuf’s story with the following statement:

We have given strict sanction to mentioned driver-partner i.e. partnership termination. Also, we have apologized directly to Jenny Jusuf. As for GO-JEK, customer safety and convenience are our top priorities. In order to maintain the level of service, we have service standards and codes of ethics that we continue to socialize and appeal to driver partners. This includes how to serve customers, implement and complete orders well, and so forth. In addition, we also have a rating system to assess the services of our partners. Violations of these service and ethical standards may result in sanctions for partners, including termination of partnership. 

Jusuf’s thread has been retweeted over 4,400 times, as of Friday morning, with a number of netizens commiserating with her over similar experiences.

Other netizens have jumped in the conversation, tagging Go-Jek and rival app, Grab, suggesting that the companies put systems in place to prevent this kind of disturbing behavior from drivers.

Read the whole Twitter thread here.

Editor’s Note: This article has been updated to include direct statements from both Jenny Jusuf and Go-Jek Indonesia. 

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