Facebook apologized on Friday to Myanmar civil society groups who took issue with Mark Zuckerberg’s defense of the platform’s record on curbing hate speech roiling the country.
Facebook has been battered by allegations that posts on its site have helped fuel communal bloodshed in Myanmar, a mainly Buddhist country accused of waging an ethnic cleansing campaign against Rohingya Muslims.
On Thursday six Myanmar organizations published an open letter criticizing an interview Zuckerberg gave with news site Vox this week. In it he cited examples of both Myanmar Buddhists and Muslims spreading “sensational” messages on Facebook Messenger that warned of imminent violence from the other community.
“That’s the kind of thing where I think it is clear that people were trying to use our tools in order to incite real harm. Now, in that case, our systems detect that that’s going on. We stop those messages from going through,” Zuckerberg was quoted as saying.
In their letter the six local tech and human rights organizations said they were “surprised” to hear Zuckerberg “praise the effectiveness” of Facebook’s systems in Myanmar.
“It took over four days from when the messages started circulating for the escalation to reach you,” said the groups, who had flagged the worrying content to Facebook.
“Far from being stopped, they spread in an unprecedented way, reaching country-wide and causing widespread fear and at least three violent incidents in the process.”
When reached for a comment on Friday, a Facebook spokesperson conceded the company was too slow in responding to reports about the incendiary messages.
“We should have been faster and are working hard to improve our technology and tools to detect and prevent abusive, hateful or false content,” the spokesperson told AFP by email.
“We are sorry that Mark did not make clearer that it was the civil society groups in Myanmar who first reported these messages.”
Facebook has also added more Myanmar-language reviewers and is rolling out the ability to report content in the Messenger service, the spokesperson added.
In late January Facebook removed the page of popular monk Wirathu, known for virulent anti-Rohingya rhetoric. Last year it regulated the use of the word “kalar” which is considered derogatory against Muslims.
Facebook a ‘beast’
In their joint letter the local groups said Facebook’s handling of hate speech and vicious rumors in Myanmar has been “inadequate” for years, adding that their offers to craft broader solutions have gone unanswered.
They urged the social media giant to add reporting mechanisms to the Messenger app, increase transparency, engage more with local stakeholders and draw on data and engineering teams to identify repeat offenders.
“Facebook doesn’t have an office in Myanmar,” Jes Kaliebe Petersen, CEO of Phandeeyar, a Yangon tech hub that signed the letter, told AFP.
“We don’t really see much of a commitment to dedicate resources to fix what’s going on on Facebook in Myanmar,” he added.
Facebook dwarfs all other social media platforms in Myanmar, with even the government and the military using it to make public announcements.
But it has come under fire for allegedly helping broadcast ethnic hatred in a fledgling democracy still emerging from decades of repressive junta rule.
Scrutiny has intensified in the wake of a bloody military campaign against the Rohingya that erupted last August, expelling some 700,000 of the minority to Bangladesh.
In March the UN’s special rapporteur to Myanmar Yanghee Lee said Facebook had morphed into a “beast” and had incited “a lot of violence and a lot of hatred against the Rohingya or other ethnic minorities”.