Budget airline Scoot has come under fire again, this time from an angry passenger who claimed to have been bitten by bed bugs on her seat during a round trip from Singapore to Hong Kong on Aug 8. Just last month, a complaint was lodged by two handicapped passengers who were allegedly discriminated against and not allowed to board the plane on its Gold Coast-Singapore flight.
A passenger by the name of Jiamin Han claimed she noticed a “cluster of bed bug bites” following a Scoot flight she took to and from Singapore and Hong Kong, declaring that the bites could not have come from anywhere else than the plane’s seat.
Outraged that the budget airline had yet to respond to her Facebook messages (despite its continued posts and promos), she went ahead and wrote a public post on Scoot’s page. She even uploaded pictures of the alleged bed bug bites on her arm as proof.
“What’s even more appalling is your careless attitude to what appears to be a serious issue which concerns the health of passengers onboard your planes,” she wrote. Clearly, she’s pretty riled up by the whole thing.
The Straits Times reported that Scoot has since responded on her Facebook comment thread with an apology. The spokesman said that a previously reported case had been investigated and no bed bugs were found on the plane. “Regardless, we take this seriously and are currently investigating after having gotten in touch with the guest for more details,” the spokesman added.
A few other netizens also stepped up to claim they were bitten by bed bugs on Scoot flights — apparently, these claims had been swept under the rug until Han’s viral complaint.