A special Whatsapp hotline has been set up for commuters to report any discerning defects via a one-way message directly to SMRT.
SMRT says the message — which will help the public transport operator respond promptly and accurately to any malfunction — should include basic details such as date, time, location, vehicle number and a brief description of the defect.
The initiative is one out of several introduced by SMRT to improve their commuter feedback system and overall safety.
Another, also in the vein of customer feedback, are the mobile tablets installed at the Passenger Service Centre of City Hall, Kent Ridge, Orchard and Tanjong Pagar stations. The system will soon be rolled out in 18 more stations.
Care Zones will also be implemented at more MRT stations — nine, to be precise — over the next month. Specially catered to commuters with special needs, these blue boxes are monitored by CCTVs to ensure the safety of passengers that may require extra attention. They’re also situated near emergency phones on the platform in case the passengers need to contact SMRT staff. Care Zones are currently found at City Hall, Kent Ridge, Orchard and Tanjong Pagar stations.
In addition to the safety posters and stickers found near escalators at train stations, there’ll now be announcements reminding commuters to be mindful of their step. The announcements are currently installed at Simei and Tanjong Pagar MRT stations, and will be extended to five other high-traffic stations soon.
The pilot programmes will run till end of the year before they are evaluated on their effectiveness and decisions are made on their permanence.
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