An emergency call responder is under investigation for allegedly hanging up on a caller.
The Singapore Civil Defence Force said last night it was looking into the allegations by someone identified as Pam Kaur who complained that a 995 call responder hung up after repeatedly asking for the whereabouts of an accident in the wee hours.
“SCDF is aware of a social media post highlighting the manner in which one of our personnel handled a phone call clarifying the location of a road traffic accident. SCDF is looking into the matter,” the force said.
Kaur complained Sunday after witnessing an accident on the Central Expressway involving a drunk driver and a motorcyclist at 2:40am. According to Kaur, the responder asked for the number of the nearest lamppost to confirm their location but called again later to ask again, which pissed Kaur off.
“This was infuriating. It stinks of incompetence, lack of urgency and stupidity. I said by the time the ambulance arrives at the scene because you have a listening problem DESPITE MY CLEAR INSTRUCTIONS, the motorcyclist would have died,” Kaur wrote.
The responder then allegedly hung up after calling Kaur rude.
“The AUDACITY of this bonehead to say ‘I don’t like your tone. I don’t like the way you are speaking to me. And she hung up,” Kaur wrote.
Kaur thinks that the responder could have handled the situation better even though Kaur “snapped” and should not have had to repeat the location.
The post was accompanied by photos of the accident that showed a bleeding motorcyclist sitting on the ground next to his banged-up bike.
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