A man who bought a television online won’t be binging on his favorite series anytime soon after he received nothing more than a miserable note from the seller wishing him happiness.
Taking his grievances online today, Cris Ng said that he had yet to go to the police over the Xiaomi Smart TV he paid S$300 (US$230) for, only to receive a letter from the seller with a vague excuse and instructions to get a refund from Lazada instead.
“I ordered a [X]iaomi tv from Lazada. All I received is a letter from the seller,” Ng said. “I’ll be making a police report for illegal scam. I’m never shopping with [L]azada anymore.”
Ng said he had just received the poorly written letter explaining that his TV was not delivered due to logistical problems, and his ordered canceled. The letter even wished him a “happy life.”
“[P]lease contact customer service, if you receive this letter has not been able to receive the goods in three days, may order too much cause logistics jam or other inventory did not deliver goods, but first please wait 3 days, contact the customer service consulting, and in the background to apply for a refund,” the letter said. “Thank you for your support, this activity discount has ended, wish you a happy life.”
Turning to Lazada for recourse didn’t help, according to Ng, who said customer service representatives quickly closed his case without offering any refund.
“I asked the customer service agent to just run me through how they plan to follow up with me because if you guys dont know how Lazada help center works, they are super duper quick to close the chat with u guys and deem this case as closed and solved,” Ng said.
Attempts to reach Lazada on Tuesday by telephone and email were not successful as of publication time.
“The agent can’t provide me with an answer and yes the agent was quick to close the chat. Once again the refund is rejected even though they claim another department is handling it,” he added.
After this story was published, a Lazada rep reached out to say it had removed the seller and was helping Ng get a refund.
“We regret that the customer had a negative shopping experience and promptly looked into the matter. We have taken several steps including immediately removing the seller, expediting the refund and we are happy to report that the issue has been resolved,” it said in a statement.
Correction: An earlier version of this story incorrectly identified the seller accused of scamming Ng. We regret the error.
Update: This article has been updated with a statement from Lazada.
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