Most of us have had our fair share of disastrous ride-hailing experiences, so here’s an incident you may be able to relate to. In a story that’s been making the rounds online, Reddit user u/vlash8 described his upsetting experience booking a Grab ride to the clinic on Thursday.
Feeling unwell, he had wanted to see a doctor after work, and managed to book a car quickly as it was during peak hour. However, while he was making his way to the pick-up point, he received an update from the ride-hailing app that showed his journey had begun. When he arrived at the designated spot, he realized that the driver was nowhere to be seen.
The passenger tried calling and messaging the driver, but his attempts at communication were ignored. Finally, the driver replied to say that he was stuck in a jam. Twenty minutes later, he messaged the driver again to ask him to cancel the ride so he could book another Grab car.
However, even though the driver claimed he would do so, the passenger’s app showed he was still on the ride. Frustrated with the situation, he decided to call the Grab emergency hotline, but after no success with that, he eventually hopped on the train.
In time, he received a call back and realized the emergency hotline had cancelled the ride at the driver’s request.
“This time the driver wants to cancel and the emergency cancels for him, without any repercussion. So you mean to say you value your drivers so much more over your customers? I don’t even think anything is going to happen to the driver,” he vented in his Reddit post.
His exasperating incident prompted some netizens to come forth with advice and tips on how to handle similar situations, while others suggested possible measures for Grab to prevent such circumstances from recurring.
Meanwhile, this one person’s idea was so logical and wise, he could probably land a job with the ride-hailing company.
