First major train fault of 2019 sees commuters on North-South Line delayed for an hour

Photos: @hadi_abd92; @dorabase92 via Twitter
Photos: @hadi_abd92; @dorabase92 via Twitter

New year, new grumbles. Commuters on the North-South Line were late for their appointments this morning when a train fault hit Marsiling MRT station around 8am.

SMRT alerted commuters to add half an hour to their travel time from Woodlands to Yew Tee MRT stations towards Jurong East. This was refuted by commuters who tweeted out that the train fault was actually affecting both directions — even those heading towards Marina Bay were also delayed.

Others noted that the train fault affected commuters beyond just Woodlands and Yew Tee, with one individual stating that he had been waiting for the train to depart Sembawang MRT Station for 40 minutes.

Free bus services were launched, but only between Woodlands and Yew Tee. Around 8:30am, SMRT reduced the additional train traveling time to 15 minutes, and then 10 minutes at 8:52am.

Commuters started taking issue with how SMRT did not publicly announce that the trains heading in the direction of Marina Bay were also delayed.

After the train fault was cleared, it was only at 9:08am that SMRT confirmed that train services have resumed normally. Still no acknowledgment that the train fault affected the southbound services as well.

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