All barbs are pointed toward train operator SMRT today after a train fault disrupted hundreds of morning commutes.
Hoards of people were left stranded at Caldecott station at around 8am this morning after a signaling fault occurred along the Thomson-East Coast Line at all stations in both directions.
In its latest update, it said services have resumed after close to four hours.
“Train services between Woodlands North & Caldecott have resumed. Free regular bus and bus bridging services have ceased. We are sorry to have affected commuters’ journeys,” SMRT said.
SMRT added that six of the trains were stalled and commuters were safely disembarked and provided free buses. Their engineers were working to rectify the issue and more staff were deployed to help with crowd management.
But commuters who were there this morning said otherwise. They claimed that staff did not do a good job with the queues and there were no buses available for free.
“I was there this morning. Even though there were no trains, people were not stopped from going down. This resulted in a congestion at the train platform as well as on the escalators going back up. And there were no shuttle buses too at that time,” Mansura Sajahan wrote.
“Bad service! Your staff is not in well prepared to do risk management! Your staff guided me to wrong direction and there was no free shuttle bus and only bus 235 available!” William HR wrote.
There were nine stations affected on the line from Woodlands North to Caldecott. It is the newest line and opened in 2020.
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