Photo: Mark Demayo, ABS-CBN News " width="100%" />
Ride-hailing company Grab Philippines suspended some 351,000 passengers in 2019 for using fake names on their accounts, and warned that it’s keeping an eye on passengers with a bad habit of excessively canceling rides and being nasty drunks.
Grab Philippines Country Head Brian Cu said in a Facebook post yesterday that at least 856 users were also suspended so far this year for using pseudonyms, adding that the steps were made to eliminate fraud on the platform.
In addition to the account suspensions, Cu said that that they’ve banned another 125,000 passengers on the app for their excessive cancellation of booked rides, creation of multiple accounts, giving unjustified low ratings to drivers, and other unspecified “fraudulent activities that is [sic] damaging the platform.”
Cu also said that Grab is monitoring over 128,000 passengers for “abusive behavior” towards the app’s drivers — especially from drunk riders, users who don’t pony up the complete fare, passengers who exceed the maximum number of seats in a car, and those who keep pinning incorrect pickup points.
https://www.facebook.com/BrianCuGrabPH/photos/a.425833684455190/1017029705335582/?type=3&theater
Previously, the ride-hailing service has said that “no-show” customers who have a habit of canceling orders placed through GrabFood will also face account suspensions. They’ve also imposed a PHP50 (US$0.98) cancellation fee on both passengers and drivers who cancel more than five minutes after booking a ride.
