PH airline crew does ‘In My Feelings’ challenge, gets backlash from netizens complaining about ‘poor customer service’

Screenshot via Cebu Pacific Air’s Facebook page.
Screenshot via Cebu Pacific Air’s Facebook page.

The viral In My Feelings challenge has reached new heights. Forget the oh-so-basic moving cars; this Philippine airline crew just danced to Drake’s earworm inside a plane — but the video wasn’t so well received.

The video, posted by Cebu Pacific on Facebook yesterday has gotten over 125,200 views as of posting time and also shows flight attendants and pilots in a hangar, on a rooftop, in a parking lot, and a cafeteria lounge.

While the video provided some netizens with good vibes, it mostly received negative comments from people complaining about Cebu Pacific’s service. The budget airline, while cheap, is infamous for its flight delays.

Mark Magale Sotelo wrote: “How about you stop dancing and improve your services. I think people will appreciate your company more.”

Roger Braithwaite added: “Try putting more effort in customer service.”

Lorefe Mahilum Abalos shared that she’s had trouble getting in touch with the customer service since Saturday.

“I FOLLOW UP JULY 25 [and] STILL NO REPLY..CONTACTED YOUR HOTLINE BUT STILL I CANNOT CONNECT.. [S]ent a message through customer feedback form, [and] still no action,” she wrote. “WHAT IS GOING ON??? DELAYED FLIGHTS [and] ALSO [your] SERVICES [are] DELAYED?”

However, Facebook user Renz Louie Veñegas did come to the airline’s defense and wrote in Filipino that “no one is perfect” and “not everyone is excellent in their jobs.”

“If you’re mad at them, don’t ride an airplane. You guys are all complaining, but so happy when you get to avail their promos.”

Cebu Pacific isn’t the only airline that has done the challenge. The Air Asia Philippines crew members also posted their own version.

The video was initially posted by the airline’s employee Mitchiko Malonzo but it has gotten the most traction with the help of Facebook page Flyhigh Manila, which features Filipino cabin crew members and their lifestyle through social media.

The video has been viewed 3,743 times.

Like the rest of the world, Philippine social media has been taken over by the In My Feelings challenge,  with many making their own versions and doing it outside of a moving vehicle.

But not all Filipinos take delight in it as some people who perform the challenge cause inconvenience to motorists. One netizen even posted a satirical PSA on the dangers the challenge can cause.

The Metropolitan Manila Development Authority (MMDA) has also already issued a warning to those who plan to do the challenge outside a moving vehicle, saying that it violates the Republic Act 10913 or the Anti-Distracted Driving Act. Violators will be fined PHP5,000 (US$93.89).

What are your thoughts on the video? Leave a comment below or tweet us @CoconutsManila.




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