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Heads up, commuters! Your complaints against erring public utility vehicle (PUV) drivers can now be reported 24/7 through the newly-launched Land Transportation Franchising and Regulatory Board (LTFRB) hotline number “1342.”
“The LTFRB recently launched the hotline number. It will be the same for every region nationwide, not like the old hotline number which varied depending on the location of the region,” reports Azer N. Parrocha via Philippine News Agency.
Callers using PLDT lines and those using Smart, Talk ‘n Text, and Sun lines within and outside Metro Manila need to dial “1342,” while postpaid Globe/TM callers within and outside Metro Manila need to dial “1342.” Prepaid Globe/TM callers and all Globe lines within and outside Metro Manila need to dial “(02) 1342.”
A text hotline will work the same way but with the added feature of being able to send photos and videos of incident reports and the like through the messaging app Viber at 0917-550-1342 for Globe and TM subscribers or 0998-550-1342 for Smart, Talk ‘n Text and Sun users.
With an alloted budget of PHP5 million, the LTFRB tapped the business process outsourcing (BPO) company Dynamic Outsourcing Solutions 1 Inc. (DOS-1) to provide call center agents who will act on calls and texts received from the public via its new hotline. The said BPO company also provides the same service for the Commission on Filipinos Overseas (CFO).
The report noted: “The hotline number was also activated to address concerns on road safety, provide assistance on pending applications, provide information on services rendered by the Board, and answer queries on application requirements as well as clarify existing and proposed policies of the Board.”
Photo: WikiCommons
