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Philippine Airlines (PAL) has one disgruntled passenger — but her bad review may just shake things up for some people in the company.
“Deputy presidential spokesperson Abigail Valte tweeted about her ordeal when her Philippine Airlines (PAL) flight to Cagayan de Oro was delayed on Sunday, March 29 and she was stuck at Ninoy Aquino International Airport (NAIA) Terminal 3,” reports Nestor Corrales on Inquirer.net.
The report noted: “In a series of tweets, a disgruntled Valte questioned the readiness of PAL to cater to the rush of passengers during the Holy Week.”
One of Valte’s tweets, which were addressed to PAL’s Twitter page (@flypal) read: “Improve your check-in system. Holy Week is coming. Act now so thousands won’t be inconvenienced.”
Another tweet to the same account stated: “I hope this isn’t a preview of your readiness for Holy Week. You’ll get creamed. And your frontliners? Not ready.”
Then, there was this tweet: “Dear @flyPAL, as your T3 duty supervisor was too busy to even face a passenger, here it is: your check-in system is not efficient.”
Valte also sent a text message to Inquirer.net, wherein she explained, “When I arrived, there were about 15 people ahead of me at the web-check in line. I noticed that the line was moving slowly. I was already third in line when the PAL ground crew started calling people for the Naga flight, which was already on its last call. That meant about 20 people cutting in all the lines.”
Photo: News clip
