Reports have emerged over the last 24 hours that a change in indoor mobile network provider at both Kuala Lumpur International Airport and Kuala Lumpur International Airport 2 has resulted in poor coverage.
A source speaking to The Star explained that when Malaysia Airports Holdings Berhad (MAHB) switched from their former operator, Skai Network Sdb Bhd, to the newly appointed edotco Group, they unfortunately failed to take the subsequent quality of service into consideration. Malaysia’s four main telco operators, Celcom, Maxis, Digi and U Mobile all reached the same conclusion after a walk-through yesterday after services were switched over: It was “not favorable.”
MAHB has now taken to their Facebook account to euphemistically tell travelers that due to “upgrading our communication infrastructure,” those in and and around the airports should expect poorer reception and slower service. In lieu of this, they have asked travelers to use airport landlines at information desks throughout both KLIA and KLIA2 to make any calls [Ed. Note: How very 90s], or to log on to the free wi-fi network so that they can better use their phones.
Some are now asking why MAHB did not consider a gradual switch, as opposed to suddenly changing providers, which would have minimized passenger disruptions and inconvenience, not to mention the necessary nature of connectivity for travelers who now largely depend on check-ins and updates via their smartphones. Not the best way to start off 2019, MAHB.
Airport officials expect normal services to resume in approximately three months. In the meantime, sit back, enjoy the ride, and pretend it’s 1999 one more time.
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