Bonus payout mix-up led to parcel rampage at warehouse: J&T Express

Video screengrab of J&T staff throwing a package. Photo: JamalTheRebel/Twitter
Video screengrab of J&T staff throwing a package. Photo: JamalTheRebel/Twitter

Courier company J&T Express and the disgruntled employees who damaged parcels during a rampage over their pay last week have apologized to the public over the incident. 

After a video of at least three staff throwing parcels at a warehouse in Perak was widely circulated online at the weekend, those employees appeared in a separate video yesterday to give a reluctant apology in front of the camera. The company has since clarified that the Thursday incident was due to a misunderstanding regarding their bonus payouts and that special arrangements have been made for the affected parcels.


“For employees who have worked for less than a year, bonuses are paid according to the length of working time without prejudice,” the company’s statement said. “Unfortunately, certain employees are not clear about the bonus payment scheme which led to violent sorting of packages on February 4.”

It added: “We have formulated special regulations and management methods for settlement of claims and supervision of similar incidents, and fast settlement of lost packages.”

“We will bear all responsibilities,” it said. 

In the apology video, one of the employees was heard saying: “There are no internal issues between the staff and J&T express, we did not go on strike … We are sorry for ruining people’s things.”

The viral video showed employees shouting and violently throwing parcels around, drawing speculations from some people online that they were protesting their pay. 

“J&T pays permanent riders RM1,200 with 30 cent commission per item delivered,” Twitter user @Ayshardzn wrote yesterday. “Part-time riders used to be able to make RM1.50 per item but now cut to 60 sen. This company handles 100k items per day. It’s modern slavery and exploitation. Cruel.”

Others who empathized with the staff told them to look for jobs elsewhere. 

“Pity you guys,” Herlina Ismail wrote in the comments of the apology video. “You guys sound so tired, please join another courier and let the management handle the packages themselves.”

“I will stop using J&T so you guys have fewer packages to send,” Farah Syazwani Jailani chimed in.

Other stories to check out:

Malaysian government denies websites hacked by ‘Anonymous’

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