The Consumer Council reported receiving 310 complaints about infant formula last year. That means a 195 percent increase, a figure the Council described as shocking. Most of the complaints were related to the shortage of formula and price increases by retailers.
In addition, the Consumer Council also received 2,800 complaints from tourists, most of which were lodged by mainland tourists about shopping. Of these, 282 were about tourist groups, which will be handed over to the Tourism Board to handle. The Council has pledged to allocate more resources to improve business practices and market competition.
Source: RTHK
