Government data reveals more than 31 million calls were made by Hong Kong citizens to the Efficiency Unit 1823 hotline.
In service for 12 years, the unit reports handling 3.6 million calls in 2013 – about 10,000 calls a day – and 230,000 electronic or written contacts, a 8 and 15 percent increase from 2012.
About 82 percent of the calls were inquiries, 15 percent complaints and the res suggestions in 2013. Surveys also show that 98 percent of calls were resolved in the first time of contact and customer satisfaction was at 4.4 out of 5.
Source: The Standard
Photo: 1823 website
