Ensogo customers in Thailand were reportedly left stranded with unredeemable coupons and credits in their accounts after the e-commerce operator pulled the plug on their Southeast Asian operations and has not been providing assistance to customers.
The Australian company, famous for providing deeply discounted deals for products and services, announced yesterday that it’s shutting down its Southeast Asian sites and laying off staff.
“Ensogo Australia […] will no longer provide financial support to its subsidiary Southeast Asian flash sales and marketplace business units. These business units will be shut down. All staff have been informed and communications will be made to customers in the coming days,” it said in a statement sent to Tech in Asia.
The company has not provided the reason for their shutdown, but it’s likely that the discounted deal website was, much like Groupon, not making money. Groupon shut down their Thai site late last year.
After the news, Thai netizens mobbed the Ensogo Thailand Facebook page and the company has not issued a statement or responded publicly to complaints. Customers reported they couldn’t contact customer service and some stores have announced that they will no longer accept Ensogo coupons.
“I bought a deal for Jae Ngor Restaurant, but the restaurant said they cannot accept my coupon until they receive money from Ensogo. They are cheating customers. They can shut down the company, but they should clear out the deals first. This means they’ve stolen our money. Thief!” wrote Nuu Daa Auimviriyavat.
Some people also said they are still trying to get refunds of credits in their Ensogo accounts.
Customers who were affected gathered at the Facebook page “So Sad Ensogo” to share news about the process of getting their money back.
Many people turned to their credit card providers and filed complaints to their banks for refunds.
In September, Groupon Thailand shut down local operations, because they weren’t making profits and didn’t see that changing.
However, Groupon was kind enough to extend their customer service until the end of October to assist customers with refunds and products awaiting shipping.