Lazada was trying to appease hangry customers today whose grocery orders were lost in a glitch.
While the e-commerce giant didn’t specify how many orders were affected, it said that it lost all due to be delivered in the 24 hours after a power outage hit its warehouse yesterday afternoon. The company said it has reached out to all affected customers today who had ordered items through its partner RedMart.
“Our warehouse experienced an unexpected power outage yesterday, which unfortunately impacted all deliveries to customers scheduled for the past 24 hours,” its statement said.
Service on RedMart’s platform has since been restored, Lazada told Coconuts Singapore.
“We have reached out to all the affected customers to apologise for this disruption and inform them of their cancelled orders.While the RedMart team took immediate action to rectify the situation and service has been restored, we know our customers depend on us greatly during this challenging period and we deeply regret the inconvenience caused. We can and will do better.”
Those who were expecting their delivery orders today said they were told about the cancelation just last night.
“My order for today is cancelled. I got a follow up email last night, advising the power outage at their warehouse that resulted in auto-cancellation of all orders, guess that’s why no delivery,” Facebook user Jas Lim wrote on RedMart’s Facebook page today.
“Multiple orders cancelled at last minute with no good reason. I’m not the only one,” another customer, Brittany Khoo, wrote online. “Stop wasting time posting marketing campaigns when you can’t fulfil orders. Fix your tech systems or stop accepting orders. Is it so difficult to figure out?”
Emails sent to affected customers seen by Coconuts indicated that refunds would be provided as well as S$10 vouchers.