Guests quarantining at a Sai Ying Pun hotel say they’re being treated to rancid smells from the bathroom, clusters of hair littered on their carpet and even cockroaches lurking by the bedside.
Ms Cheung, who flew to the city from Vancouver at the end of May, recounted her stay at the Ramada Hong Kong Harbor View Hotel to HK01.
She said she found food crumbs behind a drawer in her room, which reeked with the smell of sewage from pipes in the toilet.
“The room temperature could not be adjusted to less than 26.5 degrees… I don’t dare open the windows, and there is so little ventilation that I almost wanted to faint. At first, I thought I had a fever, but my body temperature was normal,” Cheung said.
Ramada is currently serving as a designated hotel for returning travelers. At a rate of HK$450 (US$58) a night, the four-star property is one of the cheaper options on the list.
Cheung said that while the room was warm and stuffy, the showers lacked hot water supply. She also saw a cockroach crawling on her computer.
When Cheung complained to the Department of Health, they suggested that she change rooms.
Coconuts has reached out to the hotel group for comment, but has not received a response at the time of writing.
On hotel review websites, many quarantine residents have left complaints about their negative experiences at Ramada dating back to last September, criticizing the hotel for poor hygiene standards, foul smells and bad ventilation in the rooms.
A Booking.com user, who stayed at the hotel for 21 days and left a one-star review in April, complained about the lack of cleanliness.
“[The room] was filled with hair on the carpet and on the floor which gradually spread around the rest of the room,” the user wrote.
Other TripAdvisor reviewers posted pictures of their unclean rooms. The images showed stains and mold on furniture, as well as cockroach sightings.
Guests who quarantined at the group’s other hotels, Ramada Hong Kong Grand in Tsim Sha Tsui and Ramada Hong Kong Grand View in North Point—where a drone photographer recently captured an algae-infested rooftop pool—also complained about their unpleasant stays, according to reviews on TripAdvisor and Booking.com.
Subscribe to The Coconuts Podcast for top trending news and pop culture from Southeast Asia and Hong Kong every Friday!